All my other "I Hate..." attract search traffic, so why not hate Telstra! I don't hate everything about Telstra, or most of the people in Telstra, who are good human beings, I assume.
Firstly, I see and read about Sol Trujillo. Purely my subjective view, but he doesn't look like the sort of person I like, or cares about me as a consumer or small business user. So I think it comes from the top. Shareholder value doesn't help me.
Secondly, I believe that Australia's infrastructure is too valuable to be open and let loose on pure market forces. I'd keep all infrastructure non-commercial, independent or government owned, in spite of the inefficiencies of that, and by all means, sell phones, trains, water, across that infrastructure.
Thirdly, it's taken Telstra 15 days to repair my cable internet. The job took 10mins to actually complete. I have been a Telstra cable customer for over 6 years, paying a fairly high premium for that honour.
It started on the 16th Dec, I called on the 17th, they sent someone on 20th. He identified the problem as a damaged cable up the pole. But claimed it was too wet to repair. So did the next guy on 22nd. On the 24th, fearing it was "too wet" again, I called to arrange a provisional date for 27th Dec and was assured the 24th was still ok, and the 27th was booked. I called back later, the 24th had been cancelled, and the 27th was wrongly booked, so the 28th was assured. No show on 28th and no record of the booking, so today on 31st it was repaired, by contractors who reckon it could have been repaired by the previous contractors and it wasn't "too wet".
Here's the thing about Telstra. Money talks! All Telstra can do is credit me. All I want is a repaired internet. I don't care about the money. I would willingly have forgone the credits to pay the contractors direct on call to repair my internet sooner. Telstra several times claimed they couldn't escalate or prioritise my call. Is this true or are they lying? Several times they claimed no record of my bookings, and yet I have some proof of the bookings.
Where do I go from here? In the past 2 weeks both Telstra and Westpac ( I Hate Westpac ) have badly let me down, and they simply don't care in terms of service, some individuals within those organisations may care, but seem powerless to do anything about it.
So what am I to do about these two organisations. Do they really care about me? Why should they? It's just me. If I leave them, others will join them leaving the companies they're dissatisfied with. How do we make it hurt when we get shit service?
2008 is my year of Simplicity. I'm also going to look at price and service. Telstra and Westpac don't come anywhere near on either price or service, do they?
I was at my 6 year old daughter's dance concert in Melbourne City today, her group were on second, very cute. But watching the other 12 groups come on stage, with varying ages up to mid teens, there was something missing. They're not professional they're not perfect, but it wasn't that, I couldn't work out what it was, and then Something Happened!
This guy came on the side of the stage with a mic, and started talking to the audience about the next session, and then a group of people walked on stage varying from a very little kid, mostly children, teenagers, and a few adults, and they started to tap dance. But with spirit, and fun, and freedom. I can't explain the contrast but something special was happening in the way they were learning from each other, dancing with Grant Swift, dancing against Grant Swift, and dancing with us.
Where the previous groups were stiff and "on stage" these tap dancers had freedom. I don't want to be too judgemental but it has the sprit of Improv, or what you see in most snowboarders, but few skiers. A freedom of movement.
It was truly a miracle of community, and the word wasn't teaching, it was something else. Maybe tap is easier than other dance, but most of the other dancers seemed confined, most of the tap dancer's weren't confined and you could see the joy and rhythm in their whole body.